Very Good Customer Service
I've only used ZM once. They're very prompt with replies through e-mail ir in their site (I sometimes wake up 2am (3am in JP) just to get an email saying ZM replied to my inquiry). They take good photos of the product you want to order (for a fee). Although, when I got my package, it was protected by a sheet of bubble wrap, and only a few pieces of paper to cover only the top and bottom of the figure box. Their handling fee can really stack up, so I wouldn't recommend this when splurging on different figures/merch.