Solaris JapanSince 2008
- 39 Bewertungen
- 80%Has things I can't find anywhere else!
Vor 8 Tagen - FlowI've used Solaris Japan mostly to buy Yu Yu Hakusho figures I simply couldn't find anywhere else, and most of my transactions went on smoothly.
I've bought both new and used figures, and each of them were on a very good state when arriving at my home.
I've only had two major problems with my orders :
one "additional payment" that was counted twice, and an order that took way longer than first announced to arrive.
Each time I contacted the SAL, and they responded very quickly and fixed the issue.
So all in all : no major problem that wasn't fixed quickly + good SAL = will continue to
- 88%Very Trustworthy for Pre-Owned
Vor 24 Tagen - RisikaI've purchased from them probably four times now and they're very reliable. While their new prices are average their prices for used figures are normally the best so I use them as a reference. Shipping prices and options are average, but they clearly pack their products with care. Normally they're very prompt with shipping, but the longest I've had to wait for shipping is a week. Because of my good experience with them they're always the first website I check and I'll always be a repeat customer.
- 84%Great place for old figures!
Vor 1 Monat - hanlinchannI bought my first figure from them (pre-owned), and their customer service is polite and responds within 24 hours. If you request for extra pictures they will do so. They pack the products very nicely too. I had asked for another pre-owned item and sadly the conditions didn't meet my standards so they looked for a better condition. I have to commend their hard work and customer care. Thank you for the great job, Solaris Japan!
- 95%I never expected preowned figures to be in such a good condition
Vor 1 Monat - 14hellraiserIt surprised me . I bought 2 preowned figured and they were in such a good condition that they seemed new. There were even parts that hadn't been used at all
- 30%Not so great
Vor 1 Monat (Aktualisiert Vor 1 Monat) - GetterDragonI had the headless Lancer problem. They offered help and support and do the middleman with Plum. But, they ask me to pay shipping to sent her back. They offered to cover for the 3rd shipping. So far good..? No, after 5 months of waiting they sent me the new one and the figure box is not in good shape (used??). Plus their packaging is not good at all. They use really narrow and thin boxes. I told them: "Please do not use so narrow boxes" and they simply ignore me. The prices are high of course and there is no points or something in return.
Antwort von Solaris JapanWe are truly sorry that it was not possible to resolve this issue sooner. Unfortunately, the manufacturer kept us waiting with the replacement. As stated in our policy, we cannot take responsibility for manufacturing flaws, but will, like in this case, help all customers out by handling all Japanese communications with the manufacturer.
Regarding the shipping damage, we offered GetterDragon compensation, but unfortunately have never heard back from him/her. :(
- 100%Large assortment of figures! EXCELLENT CUSTOMER SERVICE!
Vor 1 Monat (Aktualisiert Vor 1 Monat) - HallowHad a little problem with my first order, but it was handled very seriously and well done by their staff. I ordered Saber Lily nendo #77, the stand was circular and had shiny sticky paint upon unboxing. I contacted their customer support about it. I was offered a replacement and it received it about 3 business days to the US. The packaging is 10/10 and the shipping speed very impressive. Their customer service is very sincere and reasonable! I will buy more figures from Solaris Japan and highly recommend it to friends!
P.S. They will take pics of item if requested to help your final decision
- 87%Good shop
Vor 2 Monaten - moonstarfcI just received my order from this shop via Airmail. I went with Airmail since SAL was only a little bit cheaper. The figure was shipped the next business day, arrived quickly, and in perfect condition. For a 4/5 star condition, the figure looked perfectly fine and exceeded my expectations. I would buy preowned figures here again!
- 89%So far, very good.
Vor 5 Monaten (Aktualisiert Vor 3 Monaten) - TsungireI have had many orders now with Solaris, buying new and used.
I haven't had a single issue with packing or the products.
They pack very, very well, nothing has arrived damaged.
They have very high standards when it comes to listing the condition of their used.
Some items I would swear were new.
The only con, if there is a con is sometimes things can take longer then you'd expect to ship.
I will continue to shop with them as I am very satisfied overall.
- 87%Very good shop
Vor 4 Monaten - TrashcanTLDGreat variety of figures, I managed to buy my Selvaria (Vertex) thanks to them.
It was a pre owned figure but the description was accurate.
Really good communication and service as well. My parcel was bombproof with several layers of bubble wraps.
I would totally recommend this shop.
- 82%Pretty good place to shop for pre-owned figures.
Vor 6 Monaten (Aktualisiert Vor 5 Monaten) - KureijiSolaris Japan has a great selection of figures especially some that are at least several years old.
I read some mfc blogs and reddit threads on Solaris Japan. Some being very happy with their purchase while other were very disappointed with their damage figures.
Edit: After ordering three pre-owned item I can say the figures are in great condition with minor damage like a scratch or two in places you wouldn't normal look at. However shipping cost a bit so try to buy two things at time to make up for it. Beside that it's a great place to shop!
- 39 Bewertungen